Shipping Policy
From our hands to yours
At Studio Emaree, we prepare and deliver each order with care. This Shipping Policy outlines how and when your items are processed, shipped, and what you can expect during delivery. It also details your responsibilities as a customer. Please read this policy alongside our Terms of Service, Returns Policy, and Privacy Policy.
This depends on what you've ordered. Our ready-to-ship pieces are dispatched within 1–3 business days. For our made-to-order and custom pieces, please allow 2–4 weeks, though some particularly complex or intricate pieces might take up to 6 weeks. We know waiting can be challenging, but good things take time. We'll keep you updated throughout the entire process with regular progress emails so you know exactly how your piece is coming along.
We primarily use Australia Post for all our deliveries. They're reliable, Australia-wide, and provide excellent tracking services. Every order comes with a tracking number that we'll email to you, so you can follow your package's journey from our studio to your door.
Yes, when it's available. You'll see the express shipping option at checkout if it's possible for your order. Express orders generally arrive within 1–3 business days once they're dispatched from our studio. Keep in mind that made-to-order pieces still need their creation time before they can be shipped, but once they're ready, express shipping will get them to you quickly.
Currently, we only ship within Australia, but we're always open to discussing special circumstances. If you're outside Australia and interested in one of our pieces, please email our team at support@studioemaree.com and we'll see what we might be able to arrange. While we can't promise anything, we love hearing from international customers and will do our best to help where possible.
Contact our support team at support@studioemaree.com as soon as you realise the mistake. If your order hasn't been dispatched yet, we can usually correct the address without any issues. However, if your package is already on its way to the wrong address, we'll need to work with Australia Post to redirect it, and there might be additional redelivery charges. The sooner you let us know, the easier it is to fix.
First, check with your neighbors (packages sometimes get delivered next door), look in your mailbox thoroughly, or check with your building manager if you live in an apartment complex. Sometimes packages are left in safe spots around your property. If you still can't locate it after checking these places, contact our support team at support@studioemaree.com and we'll help you open an investigation with the courier to track down your missing package.
This is disappointing when it happens. Please contact our support team at support@studioemaree.com within 48 hours of delivery with photos of the damage and your order number. We'll investigate the issue with the courier and work out an appropriate remedy. Sometimes shipping can be rough on packages, and while we pack everything carefully, occasionally things happen during transit. We'll always work with you to make it right.
Yes, we can ship to residential addresses, PO Boxes, and Australia Post Parcel Lockers – whatever works best for you. Just make sure all your delivery details are accurate when you place your order. Parcel Lockers are particularly convenient if you're not usually home during delivery hours, and PO Boxes work perfectly for those who prefer that option.
Contact our support team at support@studioemaree.com as soon as possible with your request. If your order hasn't been dispatched from our studio yet, we can often update delivery instructions or change the address as long as it's within the same delivery zone. Once it's already in the Australia Post system, changes become much more difficult, so the sooner you reach out, the better chance we have of accommodating your request.
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At Studio Emaree, we prepare and deliver each order with care. This Shipping Policy outlines how and when your items are processed, shipped, and what you can expect during delivery. It also details your responsibilities as a customer. Please read this policy alongside our Terms of Service, Returns Policy, and Privacy Policy.
1) Fulfilment Timeframes
We offer a mix of made-to-order, custom, and ready-to-ship products. Fulfilment time depends on the item type and production schedule.
- Made-to-order items: Usually require 2–4 weeks to create before dispatch
- Custom or personalised items: May take up to 6 weeks, depending on complexity
- Ready-to-ship items: Typically dispatched within 1–3 business days
We do our best to meet advertised timeframes. If delays occur due to high demand, public holidays, or material shortages, we will notify you.
2) Shipping Methods and Carriers
We ship orders Australia-wide using trusted carriers, primarily Australia Post.
Delivery estimates (from dispatch):
- Standard Shipping: 2–8 business days
- Express Shipping: 1–3 business days
Actual delivery times may vary based on your location, postal delays, or external factors beyond our control.
3) Shipping Costs
Shipping fees are calculated at checkout based on order weight, dimensions, and destination.
From time to time, we may offer:
- Free shipping promotions
- Flat-rate shipping offers
These will be clearly communicated on product pages or at checkout. All shipping charges are listed in AUD and include GST where applicable.
4) Address Accuracy and Delivery Responsibility
You are responsible for providing a correct and complete delivery address at the time of order. Please double-check before confirming your order.
Emaree is not responsible for:
- Delays or losses caused by incorrect or incomplete address details
- Parcels returned to sender due to failed delivery
- Additional fees incurred for redelivery attempts
If your parcel is returned to us, we will contact you to arrange redelivery. Additional shipping charges may apply.
5) Tracking and Notifications
Once your order is dispatched, you will receive a shipping confirmation email with your tracking number and a link to monitor your parcel’s journey.
If you do not receive this within the expected timeframe, please contact support@studioemaree.com
6) Parcel Issues and Damaged Deliveries
If your parcel arrives damaged, opened, or tampered with, you must notify us within 48 hours of delivery.
Include the following:
- Your order number
- Photos of the external packaging and affected items
- A short description of the issue
We will investigate with the carrier and offer a suitable remedy under our Returns Policy and the Australian Consumer Law.
7) Lost or Missing Parcels
Once a parcel is handed to the carrier, delivery is the responsibility of the carrier. However, we will always assist where possible.
If your order is marked “delivered” but you cannot locate it:
- Check with neighbours or building management
- Visit your local post office
- Contact the carrier directly
- Notify us so we can initiate an investigation
We may offer replacements or refunds at our discretion, depending on the outcome of the courier’s investigation.
8) PO Boxes and Delivery Instructions
We ship to PO Boxes, Parcel Lockers, and residential addresses. For apartment complexes or gated properties, please include delivery instructions at checkout to avoid failed delivery attempts.
9) Pre-Orders and Combined Orders
Occasionally, we offer products on a pre-order basis. Estimated dispatch timeframes will be noted on the product page.
If your order includes both pre-order and ready-to-ship items, we will generally ship the entire order once all items are ready. If you would prefer separate shipments, please contact us — additional shipping fees may apply.
10) Force Majeure and Delivery Delays
While we strive to meet all estimated delivery dates, delays may occur due to circumstances outside our control, including:
- Natural disasters, extreme weather, or bushfires
- Postal strikes or courier disruptions
- Public holidays and seasonal backlogs
- Pandemics or government-imposed restrictions
In such cases, we will update you where possible and appreciate your understanding.
11) Your Consumer Rights
Under the Australian Consumer Law, you are entitled to receive goods within a reasonable time. If we fail to deliver within a reasonable timeframe, you may be entitled to a refund or remedy. Please contact us so we can resolve the issue promptly.
12) Contact and Support
If you have questions about your shipment, our Shipping Policy, or experience any delivery issues, please contact support@studioemaree.com. Our ABN is 45 542 605 284 and our mailing address is provided at checkout or upon request. For more contact options, visit our contact page.